Return Period: You have 15 days from the date of receipt of your laptop to initiate a return.

Eligibility: To qualify for a return, the laptop must meet the following conditions:

• 1. The laptop must be in the same condition as when you received it, including all original packaging, accessories, manuals, warranty cards, and any seals intact.
• 2. The returned laptop should be the exact original item received.
• 3. The laptop must not be damaged due to misuse or mishandling.

Defective Items: If you have received a defective laptop, it is eligible for a full refund or exchange following the verification process. Claims made after the return period will be treated as warranty claims.

Refund Duration: Upon receipt of your returned laptop, please allow up to two weeks for the return process to be completed. Once processed, refunds will be issued within 7 to 14 business days to your original payment method.

How to Initiate a Return:

• In-Store Returns: Visit our location at: Grabatoz 5 Admiral Plaza Hotel Building Khalid Bin Waleed Road Bur Dubai, Dubai PO Box: 241975. Please bring the laptop along with the original tax invoice received via email or phone. Head to our customer service desk to initiate the return process.
• Online Returns: For online purchases made through our website, please email your order details to support@grabatoz.com, and our customer support team will provide you with the necessary return instructions.

Non-Eligible Items for Return or Exchange: The following items are not eligible for return or exchange if the packaging is opened or the item is used:

• Customized order products, cut cables, or wires are not eligible for return or exchange.

Refund Process: Refunds will be processed within 7 to 14 business days after completing the return process. Refunds will be issued to the original payment method used during purchase.

Restocking Fee: For opened or used products, a minimum restocking fee of 15% may be applied to cover handling and restocking costs.

Important Note: Grabatoz reserves the right to take action against customers who abuse the return policy, including issuing warnings, implementing restrictions, refusing returns, and suspending or terminating relevant customer accounts, if necessary.

For further inquiries or concerns, please contact us at:

Support@grabatoz.com

(+971) 4-354 0566