1. General Terms

• Use of Products: For personal, non-commercial use only. No reselling or distribution without our consent.
• Product Availability: Subject to availability. If unavailable, we will offer an alternative or refund.
• Pricing and Payment: Prices may change without notice. Full payment required at purchase.

2. Delivery

• Charges: Not included in the product price; calculated at checkout.
• Times: Estimated delivery times may vary. We will notify of significant delays.
• International Shipping: Available for select products. Customer is responsible for any additional fees.
• Order Tracking: Tracking number provided upon shipment.

3. Returns and Refunds

• Return Policy: 7-day return policy for a full refund if the product is in original condition.
• Refund Process: Refunds processed within a week of receiving the return. Additional bank processing time may apply.
• Defective/Damaged Products: Contact us immediately for a replacement or refund.
• Exclusions: No returns on customized, used, or final sale items.

4. Privacy Policy

We protect your personal information and use it solely for order fulfillment. No sharing without consent, except as required by law.

5. Intellectual Property

All content on our website is protected by intellectual property laws and is our property or our licensors’.

6. Governing Law

Governed by UAE laws. Disputes resolved by Dubai courts or an appointed arbitrator.

7. Reviews and Feedback

Submitted comments become Grabatoz’s property, granting us perpetual rights to use them. We may monitor, edit, or remove any submissions.

8. Customer Cancellations

Cancel within 24 hours of purchase without penalty. Contact customer service with order details. Cancellations beyond this may incur fees

9. Seller Cancellations

We may cancel orders due to inventory issues, pricing errors, or transaction concerns, offering alternatives or refunds.

10. Credit Card Details

Transactions are secure. We do not store credit card details. Payments handled by trusted, PCI-compliant processors.

11. Changes to Terms

Terms may change; continued use of our website indicates acceptance.